Frequently Asked Questions

Here at Fringe, we have a multi-talented team of dedicated stylists. Each has their own artistic flair that their clients know and love. To get a better idea of their work, you can look at our Instagram as well as their individual accounts.

Our stylists have DevaCurl certifications ranging from One to Three, and all are Forever Curls Certified Experts. Please visit our page on DevaCurl’s website to read through our certifications, learn more about their meanings, and see our reviews. As our curly clients know, the needs of textured hair change from person to person. Picking a stylist based off of experience and ability will ensure the most favorable outcome! To learn more about our stylists’ individual training and approaches, please see their bios!

In Salon Consultations are required for all new color clients. You cannot book for color until you’ve had a consultation first. We do not offer color appointments on the same day as consultations.

Consultations are also offered to those who have not been in for more than a year and/or have colored at home or elsewhere since their last visit to Fringe.

In-Salon Consultations with your stylist require a $50 deposit that will be used towards your future color service(s).

Inside the BoK Building. Here's how to enter our building.

Running Late for your appointment: Please CALL us at 215-339-1778 as soon as possible! We need to start your appointment at the 10 min mark (as in touching your hair) otherwise we will have to reschedule your appointment, as per our same day rescheduling policy.  No-one wants a rushed appointment, neither the client nor the stylist. 

Rescheduling Policy:
We require you to let us know 3 days (72 hours) ahead of time if you need to reschedule. You will receive a text and email reminder 4 days before your appointment day to help remind you. If rescheduling a haircut during the courtesy window, a deposit of 50% of the haircut cost will be applied to your rebooked service.  If rescheduling color, we will require a non-refundable deposit of $50 in order to rebook the color service. We are a busy salon with a waitlist. We want to make sure all our clients, new and established, have a chance to book with us as soon as possible.

Cancelation Policy: We require you to let us know 3 days (72 hours) ahead of time if you need to cancel your appointment. You will receive a text and email reminder 4 days before your appointment day to help remind you. If you cancel during the courtesy window, you will be subject to a cancelation fee of half the cost of your scheduled appointment. We are a busy salon with a waitlist. We want to make sure all our clients, new and established, have a chance to book with us as soon as possible.

Same Day Rescheduling Policy: Half of the service cost will be taken as a non-refundable deposit in order to rebook your appointment.

Same Day Cancelation/No Show Policy: Full appointment cost will be charged.

Life happens and we as a team are not immune from day to day hiccups and unforeseen circumstances. If you need to cancel and/or reschedule, please give us a call as soon as you can so that we can do our best to serve you!

If you would like to add a service to your appointment, please contact us as soon as possible. As additional services will take extra time, there is no guarantee a service can be added once booked. We will however do what we can to help you! The sooner we know, the better.

In order to omit part of an appointment, at least 72 hours’ notice is required. If cancelling services within an appointment becomes a habit, a deposit or cancellation payment may become a requirement. If omitting a service on the day of your appointment, a cancellation fee will be added onto services rendered.

This courtesy enables the availability to schedule another client in, and in turn maintains a higher availability of services for you as well as others.

Some of the stylists at Fringe Salon will cut children's hair (0-12 years old) ONLY if the parents/caregiver are an existing client with us. We cut children's hair more as a favor to our existing adult clients. * you will NOT see "children's cuts" on our menu of services for this reason. *children's cuts are booked at our individual stylists' hourly rate. Depending on age and temperament, children's haircut timing can take anywhere from 15 mins up to an hour. There is no set price for a children's cut.

If you are not familiar with parking in South Philly, it can be challenging to find a spot. Please allow enough time if you are driving in for your appointment. If you find yourself getting in early, and it is daytime, you can grab a coffee, baked good, or get breakfast or lunch downstairs on the first floor of the building. Also, you are welcome to meander throughout the building to scope out the other fine artists, makers, goods and services at Bok.

For all women's appointments, we need to start your appointment at the 15 min mark (as in touching your hair) otherwise we will have to reschedule your appointment. Men will be the 10 min mark. No-one wants a rushed appointment, neither the client or the stylist.